Returns & Exchanges
FINAL SALE ITEMS
Orders using a promotion code that offers a product discount, or items marked down from original price are considered final sale and therefore non-refundable. All earrings are final sale.
We hope that you love your purchase, but in the event that it doesn’t work out, you may initiate a return within 10 business days of order delivery by first emailing us to get a Return Authorization Number and postal address for shipping.
- All returned items must be unworn and in original packaging. Haus of Jewels reserves the right to refuse returns not meeting these requirements.
- The customer is responsible for return shipping costs.
- Allow 5-7 business days (excluding federal holidays) for return processing once we receive your package.
Returns are issued only in the form of store credit via email. Store credit does not expire. Refunds will not be issued to the original method of payment. Shipping costs from your original order are non-refundable.
Please note: we do not accept returns on items due to normal wear and tear. Please refer to the Jewelry Care section of our website for recommended best practices to preserve the quality of your pieces.
ISSUING OF STORE CREDIT
Once your return is processed, we will notify you via email. Your store credit will then be emailed within 2 business days to the email you provided during checkout. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase.
We only offer exchanges if an item arrives defective and you would like an identical replacement. Please contact us at firstname.lastname@example.org within 5 business days of delivery and include clear photos of defects, along with your order number. We cannot guarantee an identical replacement will be available due to the nature of our products selling out quickly. In that event, Haus of Jewels may issue a refund in the form of store credit. We do not replace items due to normal wear and tear. When you receive your store credit via email you may purchase the item you would like on our website. Store credit does not expire.
Haus of Jewels reserves the right to deny a request for return/exchange upon acceptance and inspection of return package.